Titan Mold Assessment

Privacy policy

Effective September 29, 2026

This policy explains what information Titan Mold Assessment LLC (“Titan,” “we,” “us”) collects through titanmoldassessment.com, our booking tools, phone, text, and email, and how we use it.

The short version

  • We collect what we need to schedule and perform your assessment and to communicate with you.
  • We don’t sell your personal information.
  • We don’t share your mobile number or text messaging consent with third parties for their marketing.
  • Reply STOP to any text to opt out. Reply HELP for help.

1. Information we collect

  • Contact details: name, phone number, email address.
  • Property details: the property address and information you share about the property, its history, and your concerns, including answers to our pre-inspection questionnaire.
  • Booking and payment details: the service, date, and time you choose. Payments are processed by our payment provider; we don’t store full card numbers.
  • Messages: texts, emails, chat messages, and call records between you and us.
  • Assessment records: notes, photos, measurements, lab results, and reports from your assessment.
  • Website data: basic technical information such as browser type, pages visited, and cookies that help the site and our booking tools work.

2. How we use it

  • To schedule, confirm, remind you of, and perform your assessment.
  • To send your results, reports, receipts, and follow-up.
  • To answer your questions and provide customer support.
  • To send occasional service updates or offers, only if you’ve agreed to receive them.
  • To operate, secure, and improve our website and services, and to meet legal obligations.

3. Text messaging

If you give us your mobile number and agree to receive texts, for example when booking, through our contact form, or through the chat on our website, we may text you about your appointment: confirmations, reminders, scheduling changes, your questionnaire, results, and replies to your questions. If you separately agree to promotional messages, we may also send occasional offers.

  • Message frequency varies. Message and data rates may apply. Messages may be sent using automated technology.
  • Reply STOP to opt out at any time. Reply HELP for help, or call (689) 356-MOLD.
  • Consent to receive texts is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See our messaging terms for details.

4. How we share information

We don’t sell your personal information. We share it only as needed to provide our services:

  • Service providers who help us run the business, such as scheduling, messaging, email, payment processing, and website hosting, under obligations to protect it. Our website, chat, texts, and booking tools run on LeadConnector, which processes this information on our behalf to deliver our messages and services. LeadConnector’s own privacy policy, linked in our chat window, covers how it operates its platform.
  • Accredited laboratories that analyze samples, which receive sample and property identifiers.
  • People you direct us to share with, such as a remediation contractor, realtor, insurer, or attorney you authorize to receive your report.
  • Legal and safety reasons, when required by law, subpoena, or court order, or when we reasonably believe it’s needed to prevent fraud, protect someone’s safety, or protect our rights.
  • Business transfers, if Titan is sold, merged, or reorganized, in which case your information may transfer to the new owner under this policy.

Text messaging opt-in data and consent are never shared with third parties, as described in Section 3.

5. How long we keep it

We keep assessment records for as long as needed to support your report and meet professional and legal record-keeping requirements. Other information is kept only as long as it’s useful for the purposes above.

6. Your choices

  • Opt out of texts by replying STOP, and of marketing emails with the unsubscribe link.
  • Ask to see, correct, or delete your information by contacting us. Some records may need to be kept for legal or professional reasons.
  • Control cookies through your browser settings. Some site features may not work without them.

7. Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

8. Children

Our services are for adults. We don’t knowingly collect information from children under 13.

9. Changes and contact

We may update this policy. The effective date above shows when it last changed. Questions or requests? Contact Titan Mold Assessment LLC, Orlando, Florida, at (689) 356-MOLD or [email protected].